I still am not real happy with Dell. I posted a couple of weeks ago about our experience with a new Dell 2400mp projector. We have used the refurbished replacement for the last two weeks. I have discovered that the auto-keystone feature does not work on this replacement, so I guess I get to call Dell and stay on hold for another hour and get yet another refurbished unit. One of the guys in church read my blog and forwarded it on to the Dell corporate offices.
I received a phone call from one of their corporate customer service represenatives and we talked about my experience. Unfortunately, they are still unable to replace the unit with a new one. All of the people I have talked to have been helpful, but they simply cannot do anything outside of their standard replacement policy. If you have a problem in the first 21 days, you get a new replacement. After that it’s a refurb. So their customer service representative was sympathetic, but he had to go by their policy. He did offer a $100 credit which I took. Overall, I’m pleased with the people working for Dell, but frustrated by their policies. It is still just not right to have a projector that has been used less than 2 hours replaced by one with over 1000 hours. It is something that I will take into consideration when suggesting hardware for other churches and when purchasing hardware for our church.